COVID Safe
- COVID Safe Message
- Current COVID Safe Policies and Procedures
- Frequently Asked COVID Related Questions - and Answers!
Our focus has always been, and continues to be, on the health and well-being of our staff, patrons and the broader community as we face the COVID-19 pandemic together.
As we have found during the pandemic, the guidelines can change quickly, and we need to be agile. On this basis we will continue to regularly monitor developments and adapt as required to keep us all safe, ensuring we communicate effectively with our Members through our social media platforms as well as our website, and of course if you have any queries, please do not hesitate to contact the team.
We proudly display our tick of approval as a registered COVID Safe business with the NSW Government. Our COVID Safe plan includes our commitment to the well being of members and employees, physical distancing, hygiene and cleaning as well as record keeping.
In additional tabs on this page we have outlined our Clubs COVID safe policies and procedures as well as answering some of the most frequently asked questions surrounding our Club and this evolving Covid-19 landscape.
Conditions of Entry
Service NSW App
As of the 1st of January 2021 all persons entering and leaving our Club ( Members & Visitors ) will be required to check-in and out with the Service NSW App. For your ease we suggest downloading the App prior to entering the Club. https://bit.ly/SERVICENSW
Masks for Members
During these times more so than ever, we value the health and safety of our team and our Members. We have made the decision to offer masks to those who feel more comfortable wearing one while in our Club. Simply ask at our Front Desk or the COVID Marshal on duty for one. Currently wearing masks in NSW Clubs is not mandatory, however we support anyone’s choice in wearing one.
Physical distancing and people flow
To assist us reduce mingling between different areas within Belmont 16s and to enforce the recommended physical distancing measures of 1 person per 2 square metres , we have been able to utilise our unique layout and large physical footprint to designate two separate COVID Safe areas within the Club to comply with the current Government guidelines. Consequently, we have modified our layout so that each COVID Safe area has only one entry point and has access to separate food and beverage services.
Area 1 is our ground floor, encompassing our food and beverage outlets of Blend Cafe, SALT, Sails Eatery, The Star Lounge and gaming area as well as the Boat Shed Bar and has a capacity of 1785 patrons.
Area 2 has a capacity of 678 people and covers our first floor function spaces
When visiting Belmont 16s we request that you follow our signage, floor marking indicators, remain seated while inside and respect the directions of our COVID Safe Marshals who are here to help you keep safe and healthy.
Enhanced hygiene measures
It is important that we all contribute to keeping everybody safe and healthy during the pandemic. While Belmont 16s remain committed to our COVID Safe practices such as enhanced hygiene and cleaning regimes, promoting social distancing and providing clear thoroughfares to avoid co-mingling, you can also play your part by maintaining your distance from others, by using the hand sanitizers that we have provided and most importantly staying at home if you are feeling unwell.
We support anyone who wants to wear a mask within our Club, as such we provide these free for our staff’s use along with offering them to any Member who requests one at our front desk.
Eliminating common touch points
Sneeze guards, kiosk only sign in / outs and contactless menus have all been implemented in view of minimising common touch points of Members and Staff.
COVID Marshal team
Our COVID Marshal team are present during every hour that we are open. They are easily spotted with their blue vests. These Marshals are responsible for ensuring that our Club’s COVID safe plan is implemented every single day to protect our Team, our Members and our Suppliers.
Peak Period Queuing Marshal
During peak times a queuing system separating current Members and Membership applications will be established at the front of the Club. We aim to streamline our Member’s entry process with minimal disruption. Please note that at some peak times there may be a short wait to enter the Club, we appreciate your patience.
Since the commencement of the pandemic we have all been forced to modify the way we go about our everyday lives. The one constant is that at Belmont 16s you will always find our smiling team ready to deliver first class hospitality and serve you delicious meals, frosty beverages and Lake Macquarie’s best coffee in your Club in the safest way we can.
Why do I have to Check in & Out with the Service NSW App?
The requirement to check into all hospitality venues from January 1st 2021 is a NSW State Government directive. We are required to ensure this is competed by every person entering into our Club ( Staff, Contractors, Members and Visitors )
For more information on this policy please head to the Service NSW website here https://bit.ly/SERVICENSW
I am local but not a member, can I still gain access to the Club?
Yes! As of the 7th of December 2020 we are accepting all Members and Visitors! And for December and January you receive a $15 Gift Card* when you sign up as a 5 Year Member and a $50 Gift Card* when you sign up or upgrade as a Perpetual Member to our Club. Full membership details can be found here: https://16s.com.au/join/
For your safety should a potential Covid hot spot pop up closer to the Club we may begin to screen all members’ addresses and temperature check as required. Patrons will be asked if they are feeling unwell and those displaying symptoms will not be able to enter the venue.
What food and beverage outlets are currently open?
All food outlets are currently open and operating as per hours outlined on our website.
Are gaming lounges open?
All Club gaming lounges are open with physical distancing measures in place including every second poker machine turned off to accommodate for the 1.5 spatial distancing requirements.
Is there a time limit to club visitation?
No, there is no limit to the amount of time a member can spend in our Club.
How are you managing the health and safety of employees?
Keeping our employees safe is one of our top priorities. We will continue to apply the highest standard of cleanliness and hygiene across our facility in order to protect them along with our Members. We’ve increased our cleaning schedules including additional daily sanitation of the front and back of house, installed extra hand sanitiser stations and soap dispensers and have increased our focus on physical distancing measures for staff in front and back of house spaces. And of course, we advise our team that should they be feeling unwell to stay home and seek medical opinion.
How can Members assist with keeping each other safe?
We recommend all members adopt high standards of personal hygiene, including washing hands and using hand sanitiser frequently as well as maintaining standard physical distancing measures. And if you are not feeling well, please stay home.
What do Safe physical distancing requirements include?
- Remain seated if located inside when not placing or collecting an order
- Remain within your group and not move to another group of guests
- Ensure 1.5 metres between groups
- Ensure that there is no more than 30 people at a table
Do family members need to socially distance inside the club?
Members of the same household are not required to socially distance, if members are not from the same household, our COVID safe marshals will advise members to observe distancing of 1.5 metres between each other.
Will there be live entertainment and promotions be coming back soon?
Unfortunately with the the recent changes to dance floor restrictions having live music is not a viable option at this time however, head to our What’s On Page here to view all our upcoming promotions, raffles and the return of live entertainment schedule.
What payment options will be available in-club?
While we still do accept cash, members can also utilise our Tap and Go contactless electronic payment method. Our ATM facilities are still available and frequently sanitised.
How long will the current restrictions apply?
The NSW Government has not advised how long these conditions will be required; however, they will be reviewed regularly in line with the broader COVID-19 situation and case numbers. Our Board of Directors are also meeting regularly and discussing ongoing COVID-19 related policies and procedures.
*Gift Card is to be used within Belmont 16s
Our focus has always been, and continues to be, on the health and well-being of our staff, patrons and the broader community as we face the COVID-19 pandemic together.
As we have found during the pandemic, the guidelines can change quickly, and we need to be agile. On this basis we will continue to regularly monitor developments and adapt as required to keep us all safe, ensuring we communicate effectively with our Members through our social media platforms as well as our website, and of course if you have any queries, please do not hesitate to contact the team.
We proudly display our tick of approval as a registered COVID Safe business with the NSW Government. Our COVID Safe plan includes our commitment to the well being of members and employees, physical distancing, hygiene and cleaning as well as record keeping.
In additional tabs on this page we have outlined our Clubs COVID safe policies and procedures as well as answering some of the most frequently asked questions surrounding our Club and this evolving Covid-19 landscape.
Conditions of Entry
Service NSW App
As of the 1st of January 2021 all persons entering and leaving our Club ( Members & Visitors ) will be required to check-in and out with the Service NSW App. For your ease we suggest downloading the App prior to entering the Club. https://bit.ly/SERVICENSW
Masks for Members
During these times more so than ever, we value the health and safety of our team and our Members. We have made the decision to offer masks to those who feel more comfortable wearing one while in our Club. Simply ask at our Front Desk or the COVID Marshal on duty for one. Currently wearing masks in NSW Clubs is not mandatory, however we support anyone’s choice in wearing one.
Physical distancing and people flow
To assist us reduce mingling between different areas within Belmont 16s and to enforce the recommended physical distancing measures of 1 person per 2 square metres , we have been able to utilise our unique layout and large physical footprint to designate two separate COVID Safe areas within the Club to comply with the current Government guidelines. Consequently, we have modified our layout so that each COVID Safe area has only one entry point and has access to separate food and beverage services.
Area 1 is our ground floor, encompassing our food and beverage outlets of Blend Cafe, SALT, Sails Eatery, The Star Lounge and gaming area as well as the Boat Shed Bar and has a capacity of 1785 patrons.
Area 2 has a capacity of 678 people and covers our first floor function spaces
When visiting Belmont 16s we request that you follow our signage, floor marking indicators, remain seated while inside and respect the directions of our COVID Safe Marshals who are here to help you keep safe and healthy.
Enhanced hygiene measures
It is important that we all contribute to keeping everybody safe and healthy during the pandemic. While Belmont 16s remain committed to our COVID Safe practices such as enhanced hygiene and cleaning regimes, promoting social distancing and providing clear thoroughfares to avoid co-mingling, you can also play your part by maintaining your distance from others, by using the hand sanitizers that we have provided and most importantly staying at home if you are feeling unwell.
We support anyone who wants to wear a mask within our Club, as such we provide these free for our staff’s use along with offering them to any Member who requests one at our front desk.
Eliminating common touch points
Sneeze guards, kiosk only sign in / outs and contactless menus have all been implemented in view of minimising common touch points of Members and Staff.
COVID Marshal team
Our COVID Marshal team are present during every hour that we are open. They are easily spotted with their blue vests. These Marshals are responsible for ensuring that our Club’s COVID safe plan is implemented every single day to protect our Team, our Members and our Suppliers.
Peak Period Queuing Marshal
During peak times a queuing system separating current Members and Membership applications will be established at the front of the Club. We aim to streamline our Member’s entry process with minimal disruption. Please note that at some peak times there may be a short wait to enter the Club, we appreciate your patience.
Since the commencement of the pandemic we have all been forced to modify the way we go about our everyday lives. The one constant is that at Belmont 16s you will always find our smiling team ready to deliver first class hospitality and serve you delicious meals, frosty beverages and Lake Macquarie’s best coffee in your Club in the safest way we can.
Why do I have to Check in & Out with the Service NSW App?
The requirement to check into all hospitality venues from January 1st 2021 is a NSW State Government directive. We are required to ensure this is competed by every person entering into our Club ( Staff, Contractors, Members and Visitors )
For more information on this policy please head to the Service NSW website here https://bit.ly/SERVICENSW
I am local but not a member, can I still gain access to the Club?
Yes! As of the 7th of December 2020 we are accepting all Members and Visitors! And for December and January you receive a $15 Gift Card* when you sign up as a 5 Year Member and a $50 Gift Card* when you sign up or upgrade as a Perpetual Member to our Club. Full membership details can be found here: https://16s.com.au/join/
For your safety should a potential Covid hot spot pop up closer to the Club we may begin to screen all members’ addresses and temperature check as required. Patrons will be asked if they are feeling unwell and those displaying symptoms will not be able to enter the venue.
What food and beverage outlets are currently open?
All food outlets are currently open and operating as per hours outlined on our website.
Are gaming lounges open?
All Club gaming lounges are open with physical distancing measures in place including every second poker machine turned off to accommodate for the 1.5 spatial distancing requirements.
Is there a time limit to club visitation?
No, there is no limit to the amount of time a member can spend in our Club.
How are you managing the health and safety of employees?
Keeping our employees safe is one of our top priorities. We will continue to apply the highest standard of cleanliness and hygiene across our facility in order to protect them along with our Members. We’ve increased our cleaning schedules including additional daily sanitation of the front and back of house, installed extra hand sanitiser stations and soap dispensers and have increased our focus on physical distancing measures for staff in front and back of house spaces. And of course, we advise our team that should they be feeling unwell to stay home and seek medical opinion.
How can Members assist with keeping each other safe?
We recommend all members adopt high standards of personal hygiene, including washing hands and using hand sanitiser frequently as well as maintaining standard physical distancing measures. And if you are not feeling well, please stay home.
What do Safe physical distancing requirements include?
- Remain seated if located inside when not placing or collecting an order
- Remain within your group and not move to another group of guests
- Ensure 1.5 metres between groups
- Ensure that there is no more than 30 people at a table
Do family members need to socially distance inside the club?
Members of the same household are not required to socially distance, if members are not from the same household, our COVID safe marshals will advise members to observe distancing of 1.5 metres between each other.
Will there be live entertainment and promotions be coming back soon?
Unfortunately with the the recent changes to dance floor restrictions having live music is not a viable option at this time however, head to our What’s On Page here to view all our upcoming promotions, raffles and the return of live entertainment schedule.
What payment options will be available in-club?
While we still do accept cash, members can also utilise our Tap and Go contactless electronic payment method. Our ATM facilities are still available and frequently sanitised.
How long will the current restrictions apply?
The NSW Government has not advised how long these conditions will be required; however, they will be reviewed regularly in line with the broader COVID-19 situation and case numbers. Our Board of Directors are also meeting regularly and discussing ongoing COVID-19 related policies and procedures.
*Gift Card is to be used within Belmont 16s